Monthly
notes.

Year-End Review & 2025 Roadmap

As we close out 2024, the AI Center of Excellence reflects on a transformative year and looks ahead to an ambitious 2025 roadmap.

Key Wins

• USCIS Agent Assist: 40% reduction in call handle time.
• 8 Apps in Production: Expanded to full GovCloud deployments.
• $500K+ Saved: Replaced commercial licensing with internal AI.

GovCloud Infrastructure Complete

Major infrastructure milestone achieved with the completion of our AWS GovCloud foundation deployment.

USCIS Contact Center Success

Breakthrough deployment of AI-powered contact center capabilities for USCIS. Demonstrated 85% first-call resolution rate in demos.